Kindness is (Coffee) Beans

This past weekend, my wife and I traveled to Corpus Christi to visit friends and family.  Yesterday was a miserable day weather-wise in Corpus, 30+ mph winds, drizzle and chilly.  Before returning to San Antonio, I pumped my gas and awaited my receipt, then I saw the frustrating “RECEIPT WITH CASHIER.”  As I made the annoying walk, I was greeted by two ladies behind the counter.  One provided me my receipt, the other said “I’m so sorry you had to come in, may I get you a coffee or hot cocoa?”  I was so pleased with their attitude, I went back to the car and told my wife the story.  Then, when we joined our friends for lunch, I told them about the experience as well.  This company bought my admiration with a cup of coffee.  What small things can you do for your customers and clients to make their day a little more pleasant?  Can you keep the holiday spirit going year ’round?

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2 comments
voxaeterno
voxaeterno

Inspiring post...... but I would not have wanted to drink that coffee ;-)

Steve Harper
Steve Harper

It's those little gestures that so many companies fail to recognize which can create lasting impressions and lifelong loyalty amongst customers. I bet next time you go down to Corpus Christi you stop there again. Loved your post. A friend sent it to me knowing it would be right up my alley. Thanks for sharing! Ripple On!!! Steve Harper