This past weekend, my wife and I traveled to Corpus Christi to visit friends and family. Yesterday was a miserable day weather-wise in Corpus, 30+ mph winds, drizzle and chilly. Before returning to San Antonio, I pumped my gas and awaited my receipt, then I saw the frustrating “RECEIPT WITH CASHIER.” As I made the annoying walk, I was greeted by two ladies behind the counter. One provided me my receipt, the other said “I’m so sorry you had to come in, may I get you a coffee or hot cocoa?” I was so pleased with their attitude, I went back to the car and told my wife the story. Then, when we joined our friends for lunch, I told them about the experience as well. This company bought my admiration with a cup of coffee. What small things can you do for your customers and clients to make their day a little more pleasant? Can you keep the holiday spirit going year ’round?
It's those little gestures that so many companies fail to recognize which can create lasting impressions and lifelong loyalty amongst customers. I bet next time you go down to Corpus Christi you stop there again. Loved your post. A friend sent it to me knowing it would be right up my alley. Thanks for sharing! Ripple On!!! Steve Harper