How Zappos Changed My Day

Yesterday, my new friend Alex (@alx007) gave me (@nanpalmero) a tour of Zappos, the online store that is “Powered by Service.”  The entire tour was remarkable.  We were picked up by the wonderful Roz (@rozzie1) in the Zappos Tahoe. She was an absolute beam of light, so full of joy.  Once we arrived, we were greeted warmly by the front staff, even Tony (@zappos), the CEO was hanging out.  We toured both buildings and in each location we arrived, whether it was marketing, accounting, comfort or any other division, the greetings were always the same.  Everyone stopped what they were doing, smiled, clapped, smacked cowbells, had streamers or some other celebratory device to recognize our entrance.  Even people that we passed in the halls would say “HI!” with a big smile and a genuine caring.  Zack (@star777) who shuttled us all back to CES was a wonderful way to close.  He told us how Las Vegas wasn’t necessarily his first choice of places to live, but working at Zappos was just so wonderful, he couldn’t quite leave the city.

I noticed that my afternoon was skewed after leaving Zappos.  I found myself smiling at the people that I passed in the hall on the way to my room and at folks with whom I made eye contact on the street.  I was amazed by the affect this company had had on me.  Now, consider your company.  How do your clients’ and customers’ days change after they have dealt with you and your team?  Have you made the world a better place?

In case you’re wondering about the (@name) setup, those are the twitter names of the people I mentioned above.

tony-hsieh-bunny-ears

Facebook Twitter Linkedin

Tags: , , , ,

5 comments
Marlene Seymour
Marlene Seymour

Yay, so happy to hear that you enjoyed the tour. I love it when others from outside Zappos experience our culture and take away so much from it. That's how if feel everyday I work here. Thanks for posting such an awesome blog! @Marlene03

Rosalind Searcy
Rosalind Searcy

Wow! Thank you all for coming by our office and becoming a witness to what is not a secret (our culture). We're always happy to share what we experience everyday at work with anyone interested!! I am so happy you enjoyed your visit while at Zappos yesterday and the amazing mention! But, I can't take all the credit you gave me. I only returned the energy and enthusiasium you gave to me!! I am extremely happy we experienced each other!!! Thank you again and I hope to see you back soon! @rozzie1

Jeanne Markel
Jeanne Markel

Glad you enjoyed the tour! Zappos is truly a unique environment, it's our amazing culture that makes it fun to come to "work" every day (along with lots of great guests!) :)

Casey Lappe
Casey Lappe

I am so glad that you enjoyed the tour! We love having people come into the office to see just how great Zappos really is!

Dee Calderon
Dee Calderon

Thank you for the awesome blog!!! We love to WOW our visitors and I am proud to work for such a great company. Hope you had an awesome show and please come back to visit whenever you're in town....we just might have something new in the office to WOW you with! Dee with the Zappos Kids Merchandising Team @Zappos_Dee