Today I was traveling From San Antonio to Big Spring, Texas and I landed in the Midland/Odessa Airport. I had forgotten my prepared itinerary for my trip, so I did not know what rental car company I needed to visit. The first one I noticed was Enterprise with two ladies looking very angry. They had no customers and were staring off into space, each with a scowl. At about 15’ away I started laughing out loud and called out to them asking “Who are you angry with?” There was a third lady with a smile who kindly told me I did not have a reservation with them.
Remember, people are watching you. Are you smiling and living your company or organization’s brand?
Photo by Theklan