“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”- Maya Angelow
How do you make your employees, coworkers, spouse, kids, neighbor or pets feel?
In the last month, I have been shopping (often we secret shop at Salesby5 to find out who is selling and un-selling) for assisted living facilities for a family member. I found 2 out of 6 in my area that were excellent. 3 were unacceptable regarding customer service and “FEEL”! and 1 was almost acceptable.
Am I picky? YES! Am I a consumer? YES! For example, on my trips, I experienced:
1. No one acknowledging my presence after entering a facility and waiting for 10+ minutes, while staff walked by repeatedly.
2. Posters are cheesy flyers from a computer on pastel paper.
3. Plants are dusty and fake versus real and attractive plants from perhaps Plant Interscapes (Client).
4. Desks look like a bargain store buy from 1980 something.
What would all this say on how this company is going to take care of your loved one?
A good friend of mine owns Mercedes Benz of Boerne and when he built that facility, special attention was paid to the restrooms. His close to exact quote was, “Your restrooms and how they are kept show how you feel about your guests.” His had music, granite, and kept them impeccable compared to many restaurants, malls, and office buildings that are poor examples.
Today, I ask you to dissect how you are making people feel. How are they making you feel? If they bring you down and are friends perhaps it’s time to let them know. Recently, I made a call to a vendor to tell them that 5 un returned calls in 2 months is no longer acceptable and I will be shopping for a new vendor.