Recently Nan Palmero and I attended the Fortune Growth Summit in Las Vegas. We got to spend (2) hours with Mark Goulson, a former hostage negotiator trainer for the FBI. I had been reading his book Just Listen for a few weeks and was about to hear him speak personally to us and then on stage for a few hours. His book is not mentioned as a Sales book but imagine selling a person on letting hostages go, or not killing them or themselves. This book is fantastic, life-changing even, and Nan recently posted on his blog something that is also perfect for Salesby5! Please visit and get ready for 3 words that can change your life!