During my first week as an intern at Sales by 5, the largest task assigned to me was secret shopping for a client. What is secret shopping? It’s when someone is hired to pose as a customer in order to evaluate the quality of the goods or services provided. When some hear about this way [...]
Yesterday I visited a restaurant at 11am with my family, and we were the first to enter. Seven employees were at a table having a meeting and quickly dispersed. A few minutes later I realized that no one had said “hello”, “welcome”, or even made eye contact with me. Ten minutes later, I attempted to talk [...]
1. What is it like to try to do business with you? Are you making it hard or easy? Are you inviting or un-inviting? It does not matter who you are in your organization- the CEO or the call center rookie. Call your business or have a friend call, while you are on speaker phone. [...]
