Tag Archives: unselling
The Devil is in the Details

The Devil is in the Details

Every time you interact with your customer, whether you realize it or not, you are telling a story.  Oftentimes, it’s the details that tell customers about you and potentially sell or unsell.  The other day, I visited a national franchise sandwich shop.  The local owners had decided that they would only accept $20 bills or […]

Emails and E-bombs

Emails and E-bombs

Yesterday we wrote about writing a good email.  Unfortunately, we have all been guilty of writing a less than perfect email.  Emails can have tone or no tone and it isn’t hard to tell if it is rude, whether intentional or not. What we know for sure is these e-bombs (rude messages) can un-sell people […]