Huddles – It’s About Communication

Huddles seem to be one of the most underrated and misunderstood habits that we prescribe to new and old clients.  The reasons excuses are endless:

1. “We have 70 people.” or “We only have three people.”
2.  “How can you solve problems in 10 minutes?”
3.  “We don’t have time for another meeting.”

With huddles, it doesn’t matter the size of your team because they’re scalable.  We started with three people on our huddles, we’re now up to six and they continue to be of high value.  Our friends at The Scooter Store have over 1500 employees with cascading huddles across states and time zones.

During these huddles, the entire focus is on communication, not problem solving.  It doesn’t matter if people are in front of you or on the phone.  In our huddle we talk about personal or business news, today’s top 3 priorities and hurdles.  We make adjustments according to hurdles and will move priorities around when changes are needed.  If problems arise, we take them offline to be solved after the huddle.  Huddles are not for solving problems.  Bottom Line:  For C-Levels, managers and supervisors, the huddles teach them where the hurdles are as well as the priorities versus making assumptions.

The use of huddles is actually a more efficient use of time instead of people sharing news and priorities individually throughout the day.  Why not communicate everything at once, in an efficient manner instead?

Get started with your huddles this week.  Pick someone to run them.  Then, pick an unusual time (preferably in the morning, never the afternoon) – ours is at 9:15 AM.  Have everyone stand up to keep the huddle moving.  Give it a shot, then come back and tell us how they’re working for you in a month!  See what you’re missing.

Huddle Agenda

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Steven R. Watts
Steven R. Watts

How appropriate . . . I could have avoided nearly 2 hours of wasted time today working with a client if I could have had a five minute huddle before lunch to review their situation. I'm going to suggest this. -Steve